Business Intermediate Premium

Retail Customer Experience Design Virtual Internship

In this 12-week virtual internship, students will learn to apply design thinking principles to map customer journeys, identify pain points, and recommend innovative solutions to enhance the retail customer experience. Through hands-on projects, students will develop skills in customer research, journey mapping, experience prototyping, and data-driven decision making to create seamless and engaging retail experiences.

weeks

4 tasks

0 enrolled

Track price: $49.00

Track Overview

This track provides hands-on experience and real-world projects to build your skills.

Tasks & Milestones

Retail Customer Experience Landscape Analysis

Intermediate

Analyze the current state of the retail customer experience and identify industry trends and best practices.

10 hours

Retail Customer Journey Mapping

Intermediate

Map the customer journey for a specific retail scenario and identify pain points to inform solution design.

15 hours

Retail Experience Ideation and Prototyping

Intermediate

Generate innovative solutions to enhance the retail customer experience and create low-fidelity prototypes to test and refine your ideas.

20 hours

Retail Customer Experience Recommendations Presentation

Intermediate

Create a presentation to communicate your recommendations for enhancing the retail customer experience, supported by data-driven insights.

15 hours

Prerequisites

• Basic understanding of design thinking
• Familiarity with customer experience concepts

Certificate

Certificate of Completion

Earn a certificate upon successful completion